International e-commerce management and delivery specialist ITD Global has successfully assisted beauty and skincare brand Gatineau Skincare in refining its logistics operations, resulting in cost reductions and faster, more reliable deliveries.
Gatineau approached ITD Global after facing significant challenges in its courier logistics, including high shipping costs and prolonged customer service handling. As the brand’s shipping volume grew, these issues intensified, hindering the company’s ability to scale and leading to unreliable, expensive service providers.
The extensive time spent addressing customer service concerns also diverted valuable resources, causing operational inefficiencies. ITD Global responded by shifting Gatineau’s logistics to Evri, which now handles both domestic and international shipments. This strategic move has resulted in lower costs, faster delivery times, and a more reliable service that aligns with the premium nature of the Gatineau brand.
Ben Tubb, Chief Operating Officer of Gatineau Skincare, praised ITD Global for its excellent customer service, noting, “ITD’s team has significantly reduced the time my staff spends on the phone with providers, allowing us to focus on timely service. Their claims process is fast, simple, and efficient—an impressive improvement.”
Tubb also acknowledged the smooth integration process, thanks to ITD’s attention to detail. “A big shout-out to Neil for ensuring the integration went seamlessly and resolving issues quickly. Their ongoing support has been exemplary, and they stick to their promises.”
Jonny Mocton, CEO of ITD Global, highlighted the tangible benefits of the partnership, saying, “By moving Gatineau to a more streamlined logistics process, we’ve achieved substantial improvements. The time spent on customer service has drastically decreased, while the claims process is now faster and more efficient. Additionally, shipping costs have been reduced, and customers now experience more reliable service.”
This partnership underscores the growing importance of efficient logistics in e-commerce, with ITD Global providing a clear solution for businesses looking to improve both their bottom line and customer experience.
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